Order Cancellation Policy
We understand that plans change, and we're here to help.
If you need to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they are processed or shipped. Once an order has been processed, we are unable to make changes or cancellations.
To request a cancellation, email us at online@sistersandco.co.nz with your order number and reason for cancellation. We'll do our best to accommodate your request.
Please note: Subscription orders follow a separate policy and can be managed through your account
Subscription Policy
By subscribing to our subscription service, you confirm that you accept our Terms of Service.
Your membership will automatically renew on a recurring basis, and your payment method will be charged for the subscription products, including any applicable shipping and handling fees, until you choose to cancel.
You may pause or cancel your subscription at any time by logging into your account and navigating to the Manage Subscriptions section. There are no commitments, and changes will apply to future orders. Please note that cancellations made after an order has been processed will apply to the next billing cycle.
If you have any questions or need help managing your subscription, our customer support team is here to assist you.
